Customer Success

What our customers are saying

The company has provided a good and robust system. I have had many questions and Viper Imaging’s Andy Beck has been very responsive and helpful even through unique purchasing and security challenges that we had.

Dan (Tennessee) Beyond New Horizons

The customer service was superb. I couldn’t be happier with the Thermal Image camera we purchased. It’s such a great tool and in fact, I’m looking to purchase a 2nd one. In a few months, we have saved thousands of dollars in fines and NOV’s by mitigating leaks prior to inspection. We recently received acknowledgment on how much we’ve improved on our maintenance by a government agency. The company representatives were very responsive and would always follow up on any questions or concerns I had. I highly recommend.

Bear (California) Thomas Oil

I was offered a good promotional discount on an Opgal camera with no games and no haggling. The salesman [Shane Womack] sent over the quote and made things happen quickly. I was given a delivery date that was realistic and accurate. It was just easy.

Chris (Colorado) Energy Overwatch

Great service, lead time, and equipment

Alexander (Texas) Ecobat

It is simple to operate and functions as advertised.

Timothy (Tennessee) Maggotteaux

They were very concerned about fixing the problem in a timely manner and doing it correctly. But also work to the schedule the customer was able to provide.

Darren (Alabama) Mercedes-Benz

Camera works great, and we use it for our CBM program all of the time. We appreciate everything!

Kimberly (Georgia) Southern Company Services, Inc.

Great service!

Don (Alabama) FMC Corporation

Case Study: How a leading global steel producer's commitment to safety led to incorporating a thermal monitoring system

Viper thermal monitoring system implementation resulted in improved efficiency and product quality

Hear from Gerdau melt shop engineers Tom Wyant and Don Keller on factors affecting their decision, how they use thermal monitoring, and the results since implementation.

View Case Study Report

Case Study: Viper Helps Keep Business Rolling

This popular entertainment complex became a Viper customer in the summer of 2020 – at the height of pandemic restrictions. Hear the facilities manager share how they successfully incorporated temperature screening into their safety protocol. Also, hear from a security systems integrator tell about incorporating a Viper temperature screening system to help a customer remain open and operational.

View Case Study Report

Case Study: Designing the Future of Steel Ladle Refractory Monitoring

The Refractory Engineer says he relies on the alarm system within the [ViperVision] software for protection from breakouts. He begins every day by reviewing a thermal image of each ladle looking for abnormalities.

Read Case Study

Viper Helps Keep Business Rolling

We recently had the pleasure of speaking with Pete Albert, Facilities Manager for Poplar Creek Bowl in Hoffman Estates, Illinois. This popular entertainment complex became a Viper customer in the summer of 2020 – at the height of pandemic restrictions.

Read Case Study

Study: Quick Deploy Solution for Substation Monitoring

2019 UPDATE: Study originally conducted March-April 2018. Based on customer feedback, Viper has made developments to further enhance system functionality and portability. See comments throughout this report.

Read Case Study

Study: Inteconnex Installs Temperature Screening Kiosk to Mitigate COVID-19 Exposure for County Drug Testing Office

The Lancaster County Drug Testing Office, part of the Lancaster County Community Corrections Department located in Lincoln, Nebraska, provides random and scheduled drug testing for the court system and probation office. The City of Lincoln and Lancaster County have been long-time Inteconnex customers.

Read Case Study