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Troubleshooting ViperVision

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Do you have questions about the ViperVision software?

It matters to us that you have an excellent experience using our software. Read below for answers to our frequently asked questions as well as troubleshooting tips for ViperVision.

Trouble installing the software

    1. Is your Windows machine updated? Once updated, check your Windows updates once more to ensure there aren’t any lingering updates. Windows Update: FAQ
    2. Are you running ViperVision as an administrator? If you have never run ViperVision before on your computer, make sure to run the application as an administrator. When you first install ViperVision, it needs to be able to write to the computer’s registry. To write to the computer’s registry, you need administrator access.
    3. If your company is running a flashed version of Windows, please contact us and we will assist you.
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Where is the ViperVision User Manual?

If you have ViperVision installed on your computer, the path to find the ViperVision User Manual is C:\Program Files\Viper Imaging\ViperVision

Trouble connecting a camera

  1. There may be an IP conflict. If the camera has the same IP address as another connected item, there will be an IP conflict and the camera will not show up.
  2. The camera may not be powered. Check to make sure the camera is connected and powered. 
  3. Wiring. Make sure all ethernet cables are properly connected. There will be lights displayed if these cables are connected correctly.
  4. Make sure you are in the correct subnet. Make sure the first three numbers of the IP address are matching and the final number is different. (for example, the camera IP is 192.168.45.104, then the computer IP needs to be 192.168.45.xxx).

Helpful tools for discovering a camera

  1. FLIR IP Config Tool
  2. Command Prompt. Search every IP on the network your computer is connected to. Windows 10: Finding an IP Address. Use the following commands arp -a and ipconfig /all What is the ARP command? You can ping the camera if you know the camera’s IP address.
  3. eBUS Player. This is automatically installed with the ViperVision software. If the camera is using GigE Vision, you can use eBUS Player to select a camera. You can also see all of the unreachable cameras on the network.
  4. WireShark.This is the world’s foremost and widely-used network protocol analyzer. It lets you see what’s happening on your network at a microscopic level and is the de facto (and often de jure) standard across many commercial and non-profit enterprises, government agencies, and educational institutions. WireShark
  5. If none of the above options work to connect a camera, you may be experiencing a physical issue.
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My camera is falling out or dropping a connection

If this happens to your camera, simply unplug the camera and plug it back in. A simple power cycle should bring the camera back online and it will pull up in ViperVision.

Make a note of how the camera cut out. Is it a new camera? Did you shut down the software and open it back up and the camera was not available? If the camera fell out on its own, refer to the Trouble connecting a camera section of the troubleshooting guide.

My pan and tilt is not connecting

You can use the same tools used for discovering a camera, as long as those tools are not camera-specific like the FLIR IP Config tool. The Command Prompt and WireShark tools will help you discover your pan and tilt.

I adjusted my layout and cannot get it back

There is a reset display button located in the system settings.

I am having trouble getting the software to come up on the screen

If the icon is showing on the taskbar, hover over the icon until you see the thumbnail image for Monitor for Process. Right-click on the thumbnail and click maximize.

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I am seeing only a black screen when I start ViperVision

Click on the screen and hit escape.

What computer specifications do I need?

Here are the minimum requirements. Please note that these vary based on the number of cameras in the system. All require that Windows 10 Pro be fully updated prior to installing software.

  • Single-camera monitoring system: i5| 8GB RAM | 500 GB 1200 rpm Hard Disk Drive | at least one Gigabit Ethernet port
  • For 5+ new FLIR cameras: Something like i7 would be a good starting point, plus other requirements listed for single-camera systems.
  • For 10+ new FLIR cameras: i9. Please contact us to confirm as there are other factors to consider in large monitoring systems.

Conclusion

For more information about Viper Imaging or ViperVision software, please contact us!

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