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Resources

Use the below resources for frequently asked questions, quick start guides, and troubleshooting information.

Installing ViperVision

To learn how to install ViperVision on your computer, see our Installation and Licensing Guide.

Licensing ViperVision

To learn how to license ViperVision on your computer, see our Installation and Licensing Guide.

Locating the ViperVision User Manual

If you have ViperVision installed on your computer, the path to find the ViperVision User Manual is C:\Program Files\Viper Imaging\ViperVision

My camera is falling out or dropping a connection

For ViperVision troubleshooting tips, use the ViperVision Troubleshooting Guide.

If this happens to your camera, simply unplug the camera and plug it back in. A simple power cycle should bring the camera back online and it will pull up in ViperVision.

Make a note of how the camera cut out. Is it a new camera? Did you shut down the software and open it back up and the camera was not available? If the camera fell out on its own, refer to the Trouble connecting a camera section of the troubleshooting guide.

Pan and tilt not connecting

For ViperVision troubleshooting tips, use the ViperVision Troubleshooting Guide.

You can use the same tools used for discovering a camera, as long as those tools are not camera-specific like the FLIR IP Config tool. The Command Prompt and WireShark tools will help you discover your pan and tilt.

I adjusted my layout and cannot get it back

For ViperVision troubleshooting tips, use the ViperVision Troubleshooting Guide.

There is a reset display button located in the system settings.

I am having trouble getting the software to come up on the screen

For ViperVision troubleshooting tips, use the ViperVision Troubleshooting Guide.

If the icon is showing on the taskbar, hover over the icon until you see the thumbnail image for Monitor for Process. Right-click on the thumbnail and click maximize.

I am seeing only a black screen when I start ViperVision

For ViperVision troubleshooting tips, use the ViperVision Troubleshooting Guide.

Click on the screen and hit escape.

Tools for locating a camera

For ViperVision troubleshooting tips, use the ViperVision Troubleshooting Guide.

  1. FLIR IP Config Tool
  2. Command Prompt. Search every IP on the network your computer is connected to. Windows 10: Finding an IP Address. Use the following commands arp -a and ipconfig /all What is the ARP command? You can ping the camera if you know the camera’s IP address.
  3. eBUS Player. This is automatically installed with the ViperVision software. If the camera is using GigE Vision, you can use eBUS Player to select a camera. You can also see all of the unreachable cameras on the network.
  4. WireShark.This is the world’s foremost and widely-used network protocol analyzer. It lets you see what’s happening on your network at a microscopic level and is the de facto (and often de jure) standard across many commercial and non-profit enterprises, government agencies, and educational institutions. WireShark
  5. If none of the above options work to connect a camera, you may be experiencing a physical issue.

Trouble connecting a camera

For ViperVision troubleshooting tips, use the ViperVision Troubleshooting Guide.

  1. There may be an IP conflict. If the camera has the same IP address as another connected item, there will be an IP conflict and the camera will not show up.
  2. The camera may not be powered. Check to make sure the camera is connected and powered.
  3. Wiring. Make sure all ethernet cables are properly connected. There will be lights displayed if these cables are connected correctly.
  4. Make sure you are in the correct subnet. Make sure the first three numbers of the IP address are matching and the final number is different. (for example, the camera IP is 192.168.45.104, then the computer IP needs to be 192.168.45.xxx).

Troubleshooting ViperVision

For ViperVision troubleshooting tips, use the ViperVision Troubleshooting Guide.

What computer specifications do I need?

For ViperVision troubleshooting tips, use the ViperVision Troubleshooting Guide.

Here are the minimum requirements. Please note that these vary based on the number of cameras in the system. All require that Windows 10 Pro be fully updated prior to installing software.

  • Single-camera monitoring system: i5| 8GB RAM | 500 GB 1200 rpm Hard Disk Drive | at least one Gigabit Ethernet port
  • For 5+ new FLIR cameras: Something like i7 would be a good starting point, plus other requirements listed for single-camera systems.
  • For 10+ new FLIR cameras: i9. Please contact us to confirm as there are other factors to consider in large monitoring systems.

Submit a Support Ticket

Submit a support ticket using the form below, and a member of the Viper Support Team will reach out to you shortly.

Resource Documents

Are you a current customer in need of technical support?

Reach our Technical Support department by phone, send an email, or click one of the buttons to schedule a support session.

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